CUSTOMER TESTIMONIALS
Click on your town and see unedited feedback from customers in your neighborhood.
I was very pleased with his work and found him to be a very pleasant and engaging young man. I would highly recommend him and your service.
- Julien, Atherton
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Thanks for the follow-up, all went well, Alex was right on time and fixed everything with no problems, Thanks
- Liz, Atherton
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William was great - very helpful! Thanks,
- Robin, Atherton
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We love the iPod air port!!!! my husband smiles when he comes home from work and turns his music on!!! Thank you and thank Alex again for us!!! Happy customers,
- Liz, Atherton
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The work that William did was done very well. He really seems to know alot. So far we are very pleased with the changes he made to our wireless router so that my husband gets better response in his office. I fixed the printer problem. The only item that William has to look at is why the volume on the new desktop is barely audible. I checked all I could but can't figure it out. We are very pleased with having all 3 computers up and running with no pain and frustration for us! Regards
- Celia, Atherton
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William easily solved the problem, within five minutes. Regarding his technical know-how, since it exceeded my 12-year old's, it must be fine.
- Marie, Atherton
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I was very satisfied with Sharon’s work and technical expertise. The e-mail problem has been fixed. I am very greatful. Thank you,
- Martha, Atherton
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William is top notch. We enjoyed his company as well as his smarts. Regards,
- William, Atherton
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Julien was prompt, pleasant, and competent. He kindly called me to follow up on my query to him regarding the location of the computer recycling center on El Camino. Thank you,
- Marie, Atherton
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It all went well... as a long time customer of apple products, visiting the apple store, i always wished i could get one of the apple geniuses to come to my house to figure out my tech problems... And then the fairy-Tech-mother gave me Alex. thanks!
- Sara, Atherton
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Things went very well. Anybody named Patrick has a good head start! He was thorough, and cleaned up both my system and my wife's. He also found the printer problem, which I would never have been able to do by myself. Of all things. It turned out to be a faulty color cartridge, which somehow prevented the black cartridge from functioning properly. All the best
- Patrick, Atherton
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Went great.
- Valerie, Atherton
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All went well with Robb's visit. Thanks or the support!
- Nancy, Belmont
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Sharen McConnell was very professional and extremely personable. She was friendly, confident, and had amazing technical know-how. I would definitely recommend Sharon's quality customer service to friends and neighbors. Thank you in advance for your quick service, excellent communication, and tech savvy knowledge!
- Carrie, Belmont
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I appreciate the follow up - you guys are running a good business. William was quite helpful, but we never resolved one glitch with Gmail. We got around it by forwarding my gmail to another account for now. It isn't William's fault at all. I appreciated his willingness to give input on decisions I needed to make on my technology, like cell phone, etc. That was quite helpful. I'm a fan - will definitely call you again next time I need help, and spread the word that you're a good local resource. All the best,
- Kristin, Belmont
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William did a wonderful job. His technical expertise and professional attitude were excellent. Thanks
- Lloyd, Burlingame
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FANTASTIC, as always! Thank you!
- Sharen, Burlingame
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HI, yes, everything went well. Good technician.
- Walt, Burlingame
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William did a great job and everything is working perfectly. Thanks for scheduling it so quick.
- Rob, Burlingame
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Wonderful!!!!
- Nancy, Burlingame
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She is very good. I might be calling on her again. Thanks for this service.
- Ann, Burlingame
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Everything went fine. Joe is terrific. Thanks,
- Ruth, Hillsborough
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William was awesome! Everything is working perfectly. Thank you!
- Melody, Hillsborough
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It went fantastic. Thanks for the quick service.
- Michael, Hillsborough
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William was terrific - efficient, knowledgeable, and pleasant. Could not have been better.
- Ruth, Hillsborough
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Sharen was great and she showed me how to finish the set up as it was taking along time to down load the Microsoft programs. It showed me the dreaded blue sign again from the last down load and I will let you know if I get cut off again. I am pleased with your company, so does pay to advertise!
- David, Hillsborough
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Julien was great! He was able to get the data off the old PC and it looks like everything is working. Appreciate your help!
- Linda, Hillsborough
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Thanks for the follow up. Mike was great and solved all our issues. I'll definitely recommend you guys to anyone who asks.
- Blake, Hillsborough
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Everything went great. Pat was very nice as you said. Love my new computer. Thanks for everything. I've made copies of your flyer and have given one out already. Will keep some handy in the car.
- Cathy, Los Altos
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Alex did a very good job and was very professional. Thanks for your help. ,
- Jim, Los Altos
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William is excellent !
- Robin, Los Altos
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Everything went just fine. Robb was able to restore my computer and I can now function again. I appreciate the quick response and then good results within an hour.
- Sal, Los Altos
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He was great, thank you! I think everything has been solved but I'll call if I have any questions.
- Jenny, Los Altos
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Scott did a terrific job. He definitely knows his stuff. Til' again,
- Charles, Los Altos
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William is doing a great job in getting the entire home computer system working (5 computers including my kid’s computers). Also, he is being very helpful in getting my cell phone updated and connecting with my home computer. I may have to have him come back one more time to help me complete the re-syncing of my phone. I’ll work on this a bit more myself before I give up.
- John, Los Altos
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Sharen was wonderful, solved my printing problems, re-plugged and sorted things. So far, so good. Thank you so much for responding so quickly to help me with my problem(s). Sharen fit right into the chaotic situation here and very patiently helped me. She was excellent; I wish I had her skills. I am making a list for all the other questionsI need to ask. Again, thank you so much. It's wonderful toknow you're out there. If I change my computer and need help, I feel I can relax because I have your phone number. My best regards,
- Sarah, Los Altos
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Joe was WONDERFUL! If you ever need a referral I will be very happy to provide one. I will definitely use you again when I need technical support. Thank you very much!
- Ann, Los Altos
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Patrick did a great and professional job. I will continue to use your group and recommend your services.
- Richard, Los Altos
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Julien did an excellent job and was very professional. I would highly recommend his services to others in our neighborhood. Thanks,
- Ted, Los Altos
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Sharen solved my problems and her approach was relaxed and professional. I need more help in using all the resources of my computer and system and I would be happy if Sharen were the one to teach me. I really appreciate your quick response and Sharen solved the problem. Thanks so much.
- Sarah, Los Altos
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Things went fine yesterday and William is the real deal. Thanks for your help.
- Wally, Los Altos
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Pat was pleasant & professional, answering all my dumb questions on Tuesday. He set up an e-mail program that will prevent the problems I have been having. Thank you.
- Lilly, Los Altos Hills
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Adam was very helpful, more so than anyone else who has looked at my computer & my problems.
- Elsie, Los Altos Hills
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He was great. We told him he can't move or go anywhere now that we have him to come fix our stuff. We would like him to come back because I had to leave yesterday, so he really didn't get a chance to finish everything. I told him to call me whenever works for him. We're easy. Thanks.
- Ben, Los Altos Hills
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I am quite pleased with the work that William did. The new system is up and running well although I am still trying to familiarize myself with Vista. William added a new modem yesterday which I'm sure will solve another of my past problems. Unfortunately, one of my old files did not did not load onto my new system but William is trying to locate it on my old C and D drives. Thank you for all your helpl. You and your staff have been both professional and attentive in taking care of my needs. I have already signed up for your quarterly hand holding.
- Horace, Los Altos Hills
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Patrick did a great job. It's like my computer went through a Spring cleaning - runs like new. Hmmm - good marketing concept for you... All the best,
- Joan, Los Altos Hills
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We were delighted with Dave's work and with his helpfulness. I did contact him a day or two later by phone and he helped with a problem. I am recommending him to my sister in Mountain View. Thanks.
- Kay, Los Altos Hills
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Thanks for following up. Joe did a great job and definitely saved the day.
- Bryan, Los Altos Hills
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We were extremely pleased with Patrick and will call again after we practice what he taught us. He was patient, knowledgeable and very pleasant.
- Kathleen, Los Altos Hills
Dave Jones was very professional and solved my e-mail attachment problem in less time than I could have believed. I'll be glad to recommend Neighborhood Tech with or without the freebie. Cheers,
- Richard, Menlo Park
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Julien is amazing! Thank you so much for resolving our issue.
- Fahri, Menlo Park
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William continues to be a great help to us....he found my lost documents, (previously had removed a dreadful virus from the computer) and is on the way to helping us make our sound system functional(the original guy did half the job while the house was under construction and seems to have vanished). Anyway, we are grateful to have discovered Neighborhood Tech
- Ann, Menlo Park
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William did a great job. He's a very personable and really knows computers! He didn't need to repair anything. He basically told me my wireless connection was operating fine and the computer had good signal strength. I'll probably get a new computer in a year or so.
- Robert, Menlo Park
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Jake's work was wonderful, and he was extremely reliable. I will also ask my husband to respond to this when he returns from his business trip because he worked more closely with Jake than I did.
- Julie, Menlo Park
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I was extremely happy with Sharen's work. She arrived here at the exact stroke of 2:00, and she went right to work fixing this computer. She knew exactly what to do and how to do it. I watched the whole time and was amazed at her skills. I will definitely call again if I ever need computer help again. Thank you.
- Sue, Menlo Park
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Kevin did an excellent job! Many thanks,
- Pan, Menlo Park
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everything was done to perfection. Joe does great work and is a really good guy too.
- Nick, Menlo Park
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SHARON DID A GREAT JOB AND MADE FIXES AND RECOMMENDS THAT HAVE REALLY MADE A DIFFERENCE.
- Grant, Menlo Park
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Great service, great results! Thanks,
- Nancy, Menlo Park
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He was terrific! Everything is working great! Thanks!
- Sally, Menlo Park
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The work Dave performed in tying my printer and plotter together between my two computer sites was exactly what I wanted. I will definitely contact your firm when I need additional assistance. Regards,
- Stephen, Menlo Park
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Thanks for checking in. Dave was really great and everything is working well. I'm sure we will use your services again in a few months! Best,
- Edwards,, Menlo Park
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The email issue has been resolved. Joe did a great job figuring out what was wrong. Thank you.
- Ruby, Menlo Park
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He was great and incredibly helpful. He tuned in quickly to what we needed in terms of purchasing computer equipment and software. We never would have navigated Fry's Electronics without him (in fact we won't even go there by ourselves). We really appreciated his professionalism and his willingness to give us the extra time on Saturday to get set up in our new business. We will definately contact you with any additional needs.
- Kathleen, Menlo Park
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I like William a lot and he seems very knowledgeable. My PC problems are not resolved, but he’s continuing to work on it so I’ll let you know how it goes.
- Michelle, Menlo Park
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Everything went well on Monday. Joe did a great job. Thank you
- Diane, Menlo Park
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Sharon was a big help. She solved my problem in a logical, efficient manner and in good time. I look forward to calling on you/her again when the need arises. All the best,
- Werner, Menlo Park
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Julien helped me a lot. he's great. thank you!
- Julia, Menlo Park
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SHARAN IS A JEWEL…
- Grant, Menlo Park
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Everything went great. She is really nice and very informative. The system is working fine.
- Jim, Menlo Park
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I was very pleased with Williams work. He is very professional, polite, knowledgeable and efficient. My system is working much better now. I would be happy to have him back next time. Thank you-
- Susannah, Menlo Park
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It was brief and he was a good man. Basically, he said get a new computer. It is a better economic tradeoff. Since I had a warranty, I negotiated with HP and ordered a new machine
- John, Menlo Park
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William was great. Efficient and very professional. Will let you know if I need help reinstalling everything, or if any problems come up in the future. Thanks again.
- Alice, Menlo Park
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William was great. Efficient and very professional. Will let you know if I need help reinstalling everything, or if any problems come up in the future. Thanks again.
- Alice, Menlo Park
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William was very helpful. He was certainly knowledgable, courteous and responsible. He checked the other two computers while he was here, and added an updated version of Ad-Aware for me. He was also helpful about how to speed up one of our PC's (an older one - he said a low RAM and he could install it if we wanted to). He also made me feel comfortable that if we chose to go that route, we would not then be hit with adding an updated this and that. I still have to talk with my husband about it, but for now it is running much better after his work.
- Kristin, Menlo Park
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Really impressed with the caliber of your guys. It bodes well for future business with Neighborhood Tech Support. HUGE asset to have your company and tech support guys to call upon. I intend to do so regularly for anything I find the least annoying, that could be smoothed out, about my online world.
- Babette, Menlo Park
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I was very pleased with William. We still have some issues to be resolved, following an ATT check of wiring that is scheduled for today. William will return after the check to see if I can get the speed I would like and to change the router. Perhaps I will have to change to Comcast cable. Thanks for your follow-up.
- Gerald, Menlo Park
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Things went well. Mike was easy to work with. It took longer than I thought, but it worked out fine. I had to leave for skiing and when I came back on Sunday, one thing would not load from the internet. I called Mike at home and he very graciously walked me through downloading it. I really appreciated him doing that on a Sunday afternoon. Thank you so much. My computer seems to be faster. Thanks for asking.
- Elizabeth, Menlo Park
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William was very professional and appears to have done a good job for us. It is too early to tell if everything was transferred. Both Shirley and I will be having questions and we intend to have William back.
- John, Menlo Park
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Julien was great! We will definitely be calling again. Thank you so much.
- Sally, Menlo Park
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Every thing is fine/quality when Pat is involved.
- Hap, Menlo Park
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Joe did a good job. I am pleased with his work. He seems to know the hardware quite well, but the interactions with Windows software and driver software can be complex and obscure, and he seems less sure in those areas. Thanks for the prompt assistance.
- Ned, Menlo Park
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William and your company are a find. William did what we needed quickly and efficiently, it couldn't have gone better!
- Gerald, Menlo Park
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Sharen did a great job. She solved all my problems. If needed, I will use your services again. You can use me as as a reference, if you like.
- Dick, Menlo Park
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Thank you for this opportunity. William arrived exactly on time and fixed our keyboard problem. His manner is completely professional, and his technical skills are excellent. When I asked him questions, he answered and informed me in such an articulate and informativeway that we understood completely.We are very impressed with William, as we were with Dave and Steve previously. We would not hesitate torecommend your company, based on your excellent technical staff. Regards,
- Rosie, Menlo Park
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Thank you!
- Ann, Menlo Park
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Everything was great. Mike earned an A+ in my book. If anything comes up, I’ll contact you. Blessings,
- Steve, Menlo Park
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Very satisfactory all working! thanks
- Don, Menlo Park
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So far so good- I will feel better later when we attempt to retreive the date. But Pat is very helpful and professional, and if this works, we would like to continue to use Pat for our PC issues Thanks
- Glenn, Monte Sereno
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Everything went perfectly and i was very satsified with your services. have already recomended you to my friends and willl use you next time! thanks,
- Amelia, Mountain View
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Julien did a fine job, Rob. ...Not only on a technical level, but also in interacting with family members to identify what should be the simplest, most robust configuration to meet our needs (despite some preconceptions he encountered :)) We will be a repeat customer if we run into troubles or whenever we need a hand with new or reconfigured Mac-related systems.
- Jeannie, Palo Alto
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All went well. Robb did a good job. Thanks.
- Bob, Palo Alto
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He was great...i would have him back anytime. he was professional, knowledgeable and easy to understand when he was explaining technical things to me.
- Ann, Palo Alto
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Chris did a great job and was very nice to work with. He got both my daughter's computers working faster so she doesn't need to spend so much time checking school e-mails, etc. Thanks for your quick service.
- Marilyn, Palo Alto
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Everything was fine.
- Ben, Palo Alto
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We ran into a couple of snags, but Mike worked very patiently to work it out. Thank you for great service.
- Monika, Palo Alto
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Perfect! Thank you
- Sally, Palo Alto
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Everything went well. William fixed all my problems. He is a great tech. I also appreciate your Neighborhood Tech notes. They are very useful. I probably would have continued with your prepaid plan, but the price had gone up significantly and except for my crummy external hard drive (William installed a new one for me), the imac is a lot more reliable than my laptop.
- Kass, Palo Alto
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Everything is fine and she did an excellent job--as always!
- John, Palo Alto
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Pat did a good job for me. The PC eventually went south but Pat got it going long enough to get all off it. Thanks
- Ed, Palo Alto
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Thanks so much for getting me an appointment on the day that I called you. Jonathon was really great and he explained everything he did and was really knowledgable. He was totally professional and really really nice at the same time. I will definitely recommend your business to anyone who has computer problems and will call you for anything we need. thanks!!!
- Ella, Palo Alto
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His work is great - and we call him for everything because we're such computer idiots, so it's nice to know he's there. Thanks again.
- Catherine, Palo Alto
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I as very impressed with Joe, Rob. He was thorough and efficient and, as far as I could tell, did everything possible to isolate my problem. That he couldn't simply means to me that the problem isn't on my end.
- Jim, Palo Alto
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William is the best! I've told him that he's now my 'tech guy'. Yes, he's always professional and his work is great! Thanks so much for having this service available!
- Catherine, Palo Alto
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Really nice guy and I am still on-line with no problems. Fingers crossed. We may have some more work for you in the future.
- Gloria, Palo Alto
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William did a great job. He is a very nice guy and he is very knowledgeable. Please make a note that we’d like to use him again if we need more work done in the future.
- Fitzgerald,, Palo Alto
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I was very impressed by William and expect to continue to utilize your services. Thanks,
- Scott, Palo Alto
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Robb Cyr was very competent and very patient. I would definitely call on him again if I had any problems.
- Bob, Palo Alto
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Everything went just fine with the computer tuneup. It seems to work smoothly and is quicker. He was very amiable on the phone and easy to communicate with. Will call you again if we need help. Thanks,
- Diane, Palo Alto
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I have been very satisfied with Dave's performance and technical know-how. He was unable to correct the problem yesterday and took the computer with him to work on it. He promised it back by Wednesday PM and offered to help us reinstall all the software programs if we need help.
- Kenneth, Palo Alto
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sharon's work was, as usual, excellent. Thanks,
- Barbara, Palo Alto
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Robb found that somehow my server interface was all messed up and he corrected it. he was right on time and very professional as well as willing to pat our daughters little pug which is generally required by the pug!! thanks for your help.
- Bill, Palo Alto
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He was quick and professional ... Thank you ... I would not hesitate to use your service again or to recommend you.
- Michael, Palo Alto
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All went well and I was pleased with the service and the outcome. I run a small program at Stanford with fellows who sometimes seek our recommendation on computer support issues. I will be pleased to recommend your service to them. If you will send me a pdf of the flyer that you sent out a couple of months ago, I will be glad to circulate it and post it.
- Jim, Palo Alto
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Julien is very good and we appreciate his work. He is a good person, honest and helpful. Thanks,
- Ann, Portola Valley
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Julien was very helpful Rob. He's a good guy! Thanks for your help
- Belinda, Portola Valley
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All is good. Thanks,
- Jeff, Portola Valley
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William is a very competent, pleasant young man. He did a great job. Steve is also doing well with my husband's computer--took it to a second Apple store that will do the job much faster than the first option. Thanks,
- Brigitte, Portola Valley
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Thanks for your help. Julien did a great job Best regards
- Susan, Portola Valley
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Where do I start with regard to His professionalism?, let's just say - 1. He answered his phone on a Saturday morning, in fact he answers it pretty much anytime you call! (RETURNS CALLS PROMPTLY) 2. We discussed an entire household system for our family and the boys in a matter of minutes, he made his recommendations, and is scheduled to be at my house at 10:00 tommorow! (ASSESSES THE NEEDS OF THE CLIENT, MAKES A PROPOSAL ON THE EQUIPMENT AND SOFTWARE REQUIRED, SETS A DATE TO INSTALL IT WITHIN SEVERAL DAYS) I am confident that tomorrow I will be able to say that he installed it all properly, it's up and working perfectly, and he answered every single question I had about the system and probably will troubleshoot my computers so they run smoothly and efficiently. Thank you for sending him to my house to put our computer systems in order, my boys will be thrilled to have their own systems at last (one less argument for me to have to manage) and they will be able to use educational software and websites that are safe (William mentioned installing Canine), a parents tech wish come true. You guys made my summer, it was my mission to get this in place and didn't know where to start, so thank you so much.
- Cynthia, Portola Valley
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Everything went great. He is a good tech and Shannon says she is going to ask for him in the future.
- Doug, Portola Valley
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Fine. No Worries. Joe is really good.
- Tom, Portola Valley
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Sharen was a joy and pleasure to meet and work with! My ZoneAlarm is finally working. Big UPS to her and you!
- Scott, Portola Valley
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I thought William was terrific. He got the most pressing things fixed (itunes and Kodak Easy Share); he elminated most of the viruses from both computers, but had to leave with bitdefenders virus software still running. When those scans completed, our newer computer had a message from Norton Anti-virus that the computer had an infection (although I haven't seen that message again since); and the older computer had a message from bitdefenders that it was unable to celar all viruses. I seem to recall there were maybe six infections listed. If William can come out at some point and take one more stab at removing ALL viruses, that would be greatly appreciated. Thanks for checking in,
- Denise, Portola Valley
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Chris was prompt, assessed the problem as not having enough memory. said would order the memory stick and install in a weeks time. he also explained some things to grace and I using logic, clarity and analogies. He has great communication skills. He said we would settle after he installed the stick. thanks,
- Bob, Portola Valley
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I was very pleased with everything that Sharen did--not only did she fix my major problem but she cleaned up a lot of junk that accumulates over time on the hard drive. She left me some cards and I will spread the word about you great service.
- Thomas, Portola Valley
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William was great. He took the hard drives with him and told me he would save the files and get them back to me. Thanks for providing such a great service.
- Susan, Portola Valley
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I've been quite pleased by the work that Jonathon and William have performed. Of course there are challenges, it seems there always are with technology integration these days. But they have been diligently working through the issues. I like their approach and professionalism, as well as their competence.
- Jeff, Portola Valley
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Joe did a great job; back-up worked perfectly ( and incidentally, turns off when I put computer to sleep), but on waking it up just now it told me that back-up is not working??? Let's wait to see what happens. Thanks for asking. ,
- Joel, Portola Valley
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The work was fine Thanks a lot Regards
- Susan, Portola Valley
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As always, Pat did a remarkable job. So glad I have Neighborhood Tech to call when my cyberlife goes sour. It's nice to know you are there. Best,
- Kathy, Portola Valley
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Julien was great. He quickly zeroed in on a problem that was troubling us for a number of days. He explained things well and showed patience for the novice. He also explained the advantages that a new computer would offer. We really appreciate his help. On top of this, he seems like a really nice young mgn. ,
- George, Portola Valley
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Joe did a great job including speaking with our Kaiser National help desk to solve the problem. We will keep you in mind for future work.
- Michael, Portola Valley
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Mike did a fine job and I like your approach to things and dealing with your clients. I think we took care of everything and appreciated his card and offer to help by phone on any related follow-up needs – a great service!
- Bill, Portola Valley
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Julien is very good and helped us a lot with our many questions. We still have some learning to do and scheduled another time with him.
- Ann, Portola Valley
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Mike was great, as always. Thanks for your great peopl
- Bob, Portola Valley
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Aidas was excellent. He solved a number of problems for us. He is very courteous and a pleasure to work with. If we need help again, we will call you. Thanks
- George, Portola Valley
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Julien was outstanding! He solved all of my problems efficiently. He really seems to know Mac's. Not only that, he is a nice guy. I would strongly recommend him to potential customers.
- George, Portola Valley
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Didier was great. Very patient with a couple of computer illiterates. Hopefully I can call on him in the future if any problems arise. Yours,
- Melissa, Portola Valley
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William was and had previously been excellent. He was punctual, professional, informative, knowlegable, friendly, and helpful. He represents your company well and because of that we have signed up for a year of continuing service. Our IE probems are not solved because of some incompatability problems between MSN and Microsoft office 2007. Hopefully, MS will solve them soon. It is remarkable that they released Office 2007 with a glaring incompatibility....but that is not your issue.
- Dave, Portola Valley
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Everything is working smoothly thank you. William fixed what ever the matter was and attached a new cord so I don't hear the hum. All is well!-
- Joel, Portola Valley
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I certainly think so He's got my AVG on and downloaded a couple of tons of Microsoft updates so all looks good. As I've said, I keep recommending you. ,
- Ord, Portola Valley
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I was very satisfied with William's performance and my PC has been fixed.
- Richard, Portola Valley
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John's computer is up and running perfectly, which we are all grateful for. Thanks for providing a fast turnaround.
- Mary, Portola Valley
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William was efficient and professional. All problems were resolved satisfactorily. It is good to know about your warranty. Your system and service are much better than the individual techs I used in the past. Keep up the good work. Regards,
- Ty, Portola Valley
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Steve did a nice job and fixed almost all of my issues. However, there are still some iTunes on the old Mac that didn't make it to the new one so I would like him to schedule a time to drop by again..
- Jerry, Portola Valley
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Terrific!
- Denise, Portola Valley
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HE IS VERY GOOD AND HELPFUL.
- Judy, Portola Valley
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I have found both Fletcher and Julien to be very knowledgeable and impressive, and we are looking forward to working further with Julien on some general knowledge for using our computer.
- Ann, Portola Valley
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Julien was great. I am sure we will be calling again. Thanks.
- Jan, Portola Valley
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Everything is working great now!
- Linda, Portola Valley
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I'm back in business! Thanks,
- Mary, Portola Valley
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He was great. What I need is a new computer--he's going to watch for me when the new Mac OS is good to go. Then help me set it up--maxed out for everything. I am WAY out of room, alas!
- Brigitte, Portola Valley
I was very pleased with his work and found him to be a very pleasant and engaging young man. I would highly recommend him and your se
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I was very satisfied with Julien's professional and technical capabilities. My printing and e-mail issues have been resolved. If anymore problems arise within my warranty period, I will let you know. P.S. I have to commend you on your customer service and follow up. These days too many companies lack this service and it is refreshing to know that a small company, such as yours, can still offer this service. Keep up the great work. I will also definitely refer your company to others. Thanks.
- Bonnie, Redwood City
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Mike was great - tracked down the problem quickly and charged me for just 15 minutes!
- Lisa, Redwood City
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All is great. It is a pleasure to work with you and William did a great job.
- Betsy, Redwood City
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Steve is the MAN! I was very pleased with his help: he explained what happened and resolved my initial issues with my printer and laptop. As a matter of fact, I could use Steve again this week or next to set up the scanner and fax functions of my HP All in One,Pinter. Yeah, I know, I could read the manual and try to do this myself, but, just to show you what a Luddite I am, I didn't know the manual came in CD format.. I kept looking for a book. Seriously, Rob, It is reassuring to know that Steve is out there, because he is patient, proactive and doesn't laugh at The Luddite. Thta's professional in my estimation. I still have to set up my new MAC when it gets here with Photoshop, Quark, Illustrator and Adobe Acrobat. That will probably happen in
- Mary, Redwood City
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Everything went great! We loved Robb.
- Ericka, Redwood City
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He was very fast and efficient. Installed my router very quickly and tried to make friends with my dog.
- Margo, Redwood City
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We were very satisfied with Adam. He took his time, explained what he was doing and appeared VERY KNOWLEDGEABLE and PROFESSIONAL. Not only that, he was enjoyable to have in our home and a very interesting guy. Thanks for following up.
- Don, Redwood City
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Joe did a great job!! All of my fax and printing issues are resolved. I am impressed and will definitely recommend you guys! Many thanks,
- Matthew, Redwood City
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Hi Rob, yes Didier was fantastic! It was my son's computer that needed the work; had a game that requires 512 but the computer only has 256. Didier was able to get the game up and running. Didier was very, very patient with our many stupid questions and was very helpful in explaining everything he was doing. In the very near future I will be requesting Didier back to clean up and make my daughter's computer a little faster. We were very pleased with the work performed by Didier and will be requesting his services again soon. Thank you very much, John Andreo
- John, Redwood City
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I’m no longer afraid or angry with my computer. It is performing as it used to!!!! Can’t tell you how much I appreciate your hanging in there with me, as I did with you. I appreciate your following up with me and I’d surely be available for a ‘recommendation statement’ if it would be of use to you. Just let me know. Thanks to Didier, I am able to pull together all the information I’d entered in Quicken and Word for the IRS audit I face. I’ve never ‘lost’, so I have no worries. This computer stuff actually kept me awake and really stressed and on edge for over a month. Regards,
- Colleen, Redwood City
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I'm completely satisfied with your business and the work of Aidas. Thanks for your advice on replacing the old computer instead of fixing it. I'm happy with what you chose for me.
- Hal, Redwood City
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I have been very satisfied with Julien.
- Joan, Redwood City
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Mike did a great job in fixing the issue I had. He was efficient and easy to work with and the remote thing was fine.
- Earl, Redwood City
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William was great and totally fixed our problem (at least so far, so good!).
- Cindy, Redwood City
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Alex was great. He was pleasant, willing to work on an item for as long as it took, very knowledgeable. And he was even on time. . I will definitely use him again if he's available. Hang on to him. Thanks for asking.
- Katherine, San Carlos
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Thanks for your follow-up. Sharen was professional and seems to really know her stuff.
- Jay, San Carlos
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William was very professional, technically competent and comfortable to work with. I will have to see if the problems have gone away. I still get the Virus Definition Files are Corrupted Reload etc. message from McAffee(?). William recommends converting from McAfee to Trend Micro Anti-Virus, Anti-Spyware. I am thinking of doing this.
- George, San Carlos
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Sharon was great and my wireless is working
- Nancy, San Carlos
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Problem solved! Robb Cyr is a very nice person who answered all my questions, and fixed the problem. What more could I ask for? Thank you,
- Mary, San Carlos
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So far, so good. Sharon's wonderful to work with -- and she thinks our cats are charming. Thanks for the help.
- Ronald, San Carlos
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William always does a great job. In this case, the dicks that IBM/Lenovo sent to me were damaged, so he could not complete the reinstall of the hard drive. However he is sticking with his commitment to get it done and it should be back in a day or so. We'd use you all, and William in particular, again
- Gary, San Carlos
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It went very well. It took a little over an hour on the phone. Mike finally reinstalled the drivers for my sound card and that fixed everything. Luckily there was no virus as I had first thought. Mike was very easy to work with. Nice guy on the phone. Thanks,
- George, San Carlos
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Sharen did a great job. Computer is working fine. We appreciate her can do attitude and competentcy!
- Richard, San Carlos
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Thanks for asking, Rob, and everything went well--she arrived at 2:30 and left at 5:00. We worked primarily on my machine and Sharon is really gifted at coming up with the right analogy--allows me to get it without the technical jargon. I asked her to look at my daughter's 5 yr old Dell laptop and give us a thumbs up or down on fixing it or bite the bullet and get a new one. Looking forward to your email tips and finding out how much longer can theold Dell last--it'd be nice not to have to buy anything now. Many thanks...
- Vicki, San Mateo
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Everything went better than fine. Mike did a superthorough job. This was the first time I've ever experienced complete resolution of my needs / issues in a tech situation. I'm very pleased! Thanks,
- Chantry, San Mateo
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Sharen was able to get the wireless problem solved and was very professional. I would feel good about using your services in the future. The fee you charge is reasonable, too. Thanks.
- Ron, Cupertino
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Patrick helped me out tremendously with both computers. he was friendly, informative and overall extremely helpful. Thank you again for your availability,
- Maytal, Cupertino
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As always, Mike took great care of us.
- Janine, Cupertino
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I can't say enough good things about Mike Rosowski. He always answers my requests or inquiries promptly, arrives on time or calls with an updated ETA, and he's very knowledgeable and helpful. Best of all, he's pleasant and patient. I will continue to call on him for all my PC problems in the future. And Friday's solution to my scanning problem was no exception. I was beyond grateful.
- Charlene, Saratoga
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We are very pleased with Mike's professionalism and technical expertise. He resolved our issues correctly. If we have future needs, we will certainly ask for his help. Sincerely,
- Robert, Saratoga
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William Hoffman done an excellent job! Very knowledgeable. My computer working OK. I will recommend your service to people I know.
- Joseph, Saratoga
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It was absolute pleasure working with Julien. I could not spend too much time with him yesterday...had to run to work. I was very satisfied with his work and professionalism he showed. I was able to get on to Internet yesterday without anyissues. I will send you the check today/tomorrow. I will definitely recommend you folks. We will be in touchfor any other needs for home computing. Thanks again and talk to you soon,
- Mukund, Saratoga
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Everything went very well. Very happy with the work he did and would recommend Neighborhood Tech anytime! Many thanks for your quick turnaround time.
- Jannie, Saratoga
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Julien was GREAT. I feel fortunate that he was my guy. I have no complaints and expect that I will call him with a question or 2 as I explore my thoroughly modern system! You should see my monitor....:). I haven't printed yet.... I'll be in touch - Thank you for your help.
- Barbara, Saratoga
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Patrick is GREAT!!!
- Pat, Saratoga
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Everything went great! I am so happy we found your company. Mike is really helpful and great to work with. I am recommending your company to my friends. Thank you.
- Mark, Saratoga
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I was very satisfied with Steve's work and professionalism. So far, all is well. Will let you know if I need you again.
- Louise, Saratoga
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Steve did a good job. My problems were solved and I am quite satisfied.
- Joe, Saratoga
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I'm very satisfied with Steve. He fixed everything and suggested some good upgrades. You'll be the first people I call when the need arises. Thank you ,
- Pat, Saratoga
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Mikes work was satisfactory and got our problem solved. Thank you
- Jim, Los Gatos
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great service! thanks
- Joanna, Los Gatos
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Alex was great! Thank you.
- Heidi, Los Gatos
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Mike was here, early even, and did a great job. Most of our pop up problems had already been solved by my husband through using Adware. Mike made sure it was all clear. Then he realized a problem my son and husband had discovered. Our C drive has a small amount of storage yet we have a D drive with plenty. Mike said he will come back to get our computer to combine the two so we have a good amount of storage on our C drive. In the meantime, he cleaned up our C drive as much as possible. Mike also downloaded Picasa and taught me how to use my scanner. I don't know if I'll have time to scan pictures on to a CD/DVD to play Saturday for my daughters graduation but I'm gunna try. Then he got us up on wireless and helped with my son's video game. Thank you for sending us Mike. We now have a friend in the high tech world. We'll be in touch for storage combining and for more info on scanning my 20 years of negatives. Thanks again.
- Lynn, Los Gatos
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Excellent. Thanks.
- Lori, Los Gatos
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Excellent. Julien did not waste any time in setting us up, and explained things clearly. He is very good at what he does.
- Larry, Los Gatos
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He was great! Thanks! When my life settles down, I am going to set up a time to have him come back to set up my back-up drive!
- Laura, Los Gatos
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Julien was great and fixed the problem (s) and I am very satisfied and will recommend you to my friends and colleagues
- Dennis, Los Gatos
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Mike was very professional. He arrived a few minutes before 1:00 and I was a few minutes late getting home to meet him. Our computer is up and I'm online in 2 minutes rather than 8-10 minutes. We'll call again for sure with future problems. Thanks,
- Kerry, Los Gatos
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Pat was fantastic at trouble shooting. He was punctual, friendly and very capable. You have a great service that I will be sure to both use again and recommend. Thank you so much,
- Sarah, Los Gatos
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Pat was great. Just really nice and helpful and big picture thinking. I'd like to keep working with him. I'm going to switch over to a new Mac and new printer. (System is old and I have to do a lot of writing incoming five years.) He gave me a list of what to get and price variables and because he knows my system and doesn't mind cat. You have a knackfor getting really good people. You should figure out how to clone that fellow Mike. He helped me through some major complicated initial stuff that no one else could. 15 years of wacky hacking on my system.
- Lolly, Los Gatos
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Julien is great. He’s been over so much, my dog, Sara, is getting to know him by now!
- Kristine, Los Gatos
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I was very satisfied with the service. Thank you for your prompt help.
- Pat, Los Gatos
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Just great Rob. Patrick is very thorough and friendly. Thanks,
- Kerr, Los Gatos
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Patrick was awesome! Make sure and send him to my house for the next time! Best,
- Kristine, Los Gatos
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Julien was great. He arrived on time and worked quickly.
- Lynn, Los Gatos
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William was great. I think I'd like to use him next time.
- Cleve, Los Gatos
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Julien did a wonderful job to assist in our computer issues. He is knowledgable and professional, and we were impressed with him. He helped us to clear up a few of our desk top issues, then spoke with Dell techs for us, pinned down the problem, and we received a new memory today. Since this is our third major problem with the new desk top ( purchased 3/07 ), I raised hell and Dell says they have a new computer on the way for us. It should arrive next week. Once we get that, we will assess the situation, and determine what we need to remove from the old computer and place on the new computer, ie: we may have to remove Vista, replace it with XP. We will probably need Juliens assistance at that time. Both computers are able to print at this time. However, I guess you forgot to tell him to bring the other print mechanism, so we are printing the traditional way, ie: the desk top must be on for the lap top to print. We will contact you to get Juliens assistance once we receive the new computer.Maybe we can get the printer attachment installed at that time.
- Larry, Los Gatos
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Thank you for your inquiry. I thought it was a very successful visit and I appreciate Pat's patience in dealing with a computer novice like me.
- Jerry, Los Gatos
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Thanks for checking. Sharen was helpful and the problem was resolved. I have already recommended your company to someone.
- Kris, Los Gatos
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Mike was very professional, helped us solve our problems and explained things in a simple manner. we will definately call again! thanks,
- Megan, Los Gatos
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William knows his stuff! Thx for ur help.
- Tiffany, Los Gatos
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Everything went very well. Patrick was professional and very helpful. He took time to explain things to me as I asked questions. I am very pleased with his job. If needed, I will definately call again. The computer is working just fine now. Many thanks to you both
- Cathy, Woodside
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All went well - I liked William. Next step will be to get him back when my wife and boys are there. Sue had a big computer issue last night and could have used our own IT person who understood both our home situation and work instead of just work (she had to call an office IT person).
- Bob, Woodside
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Brain was great, very helpful, easy to work with. The last task- making a dvd from material on my computer didn't get completed and turned out to be more challenging than we both thought. I'll have to get Brain back to complete that one-- otherwise, William is knowledgeable and personable- it's nice knowing you guys are there to help when we need you. Thanks!
- Kristine, Woodside
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Everything was great. Thanks so much for the prompt, good service. I've already recommended you to 2 friends.
- Nan, Woodside
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Everything went well and we are up and running.
- Rudy, Woodside
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He did his usual fine job. He combines technical competence with an ability to explain things clearly, and all done in a friendly way.
- Dick, Woodside
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Thanks for the follow up. Yes, everything worked out just fine.
- John, Woodside
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Alex was great. He helped out with several issues on our Macbook and had excellent advice. He was able to drag and drop the parallels VHDD directory structure onto the Macbook desktop and then copy that to our new Windows Virtual desktop. A lot of the file names in the directory structure had been altered with .tmp, those could just be duplicates. So far so good. I certainly hope to never see a virus like that again. It was very painful and a huge waste of my weekend. Thanks for the quick response.
-Larry, Woodside
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Great!
- Stephanie, Del Mar
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Mike was great. I've already told a few friends about him. We'll definitely have him back if the need arises.
- Judith, Del Mar
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Everything went super well. Mike helped us a great deal and was fantastic to work with. Thank you! My lap top is still a bit slow - I think, primarily, when navigating on the web. Mike mentioned updating/replacing something that may help. Would you ask him about it and have him give me a call when he gets a chance?
- Julie, Del Mar
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Mike was very helpful and finally tracked down my disconnect problem to a faulty modem, inclduing a call-back when the modem went haywire again. And he cleaned up miscellaneous stuff on my computer.
- Charles, Del Mar
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Mike was very good, nice and professional good job. thanks
- William, Del Mar
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All is great now, following some extra, remote tinkering today by Mike, working with Rich. Guess it was a thorny problem. Mike is great! We're so glad we found you guys
- Elaine, Rancho Sante Fe
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He did a great job. He worked through our issues quickly and came back today for some memory upgrades. I can't believe we waited so long to get our computers running smoothly!
- Jim, Rancho Sante Fe
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Everything is going well so far. Thank you so much for your help. SIncerely,
- Scott, Rancho Sante Fe
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Mike did a fine job and is a really nice person. Thanks,
- Victor, Rancho Sante Fe
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Everything went well with Mike and the follow up phone call he made to make sure all our questions were answered. The computer is now quiet and running much faster. It is good to know we have someone to rely on for our computer needs in the future. He also detected that our mouse was a big part of why we were losing connection. We got a new one and all is well now. Thanks for everything.
- Lori, Solana Beach
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Mike is very competent and very nice. Thank you,
- Cj, Solana
- Julien, Atherton